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Oracle 1z0-1196-25 認定試験の出題範囲：

トピック	出題範囲
トピック 1	サービスの開始と終了：このセクションでは、カスタマーサービス担当者のスキルを評価し、サービス契約の開始と終了のプロセスを網羅します。システムがサービス遷移を管理し、ガイド付きのインタラクションとシステムアクションを通じてカスタマーサービスフローをサポートする仕組みを検証します。
トピック 2	顧客およびデバイス関連情報の検索と表示: 試験のこのセクションでは、顧客サービス担当者のスキルを測定し、アプリケーション画面の操作方法、高度な検索機能の使用方法、ユーザーが特定の顧客またはデバイス関連データに効率的にアクセスできるようにポータルを構成する方法について説明します。
トピック 3	信用調査と回収能力の理解：このセクションでは、回収担当者のスキルを評価し、システムが自動化プロセスを活用して債権回収を促進する仕組みを網羅します。また、延滞残高の管理に役立つ支払い手続きや支払い計画といった重要な概念についても解説します。
トピック 4	顧客情報の管理：このセクションでは、機能コンサルタントのスキルを評価し、顧客記録、特に人口統計データと地理データを管理する方法を網羅します。また、サービスポイントとデバイスのリンク方法、インストール情報の追跡方法、顧客による通知設定の方法、サービス契約と使用量サブスクリプションを請求にどのように活用するかについても扱います。
トピック 5	金融取引の理解：このセクションでは、請求アナリストのスキルを評価し、サービス契約と金融取引を通じて顧客残高がどのように計算・維持されるかを網羅します。また、財務の正確性を確保するために、様々な取引がどのように生成・検証されるかについても学びます。
トピック 6	測定の理解と検証 編集 推定 (VEE) 処理の実行: 試験のこのセクションでは、計測アナリストのスキルを測定し、検証の適用方法、初期測定の管理とデータ整合性の確保における VEE グループとルールの役割など、測定データの読み込みと処理のプロセスをカバーします。
トピック 7	Customer to Meter製品の説明：このセクションでは、機能コンサルタントのスキルを評価し、Customer to Meter製品の全体的な範囲（その中核的な目的や、さまざまなユーティリティ機能間での動作方法など）を網羅します。また、さまざまなコンポーネントがトランザクション機能を共有する方法や、共有オブジェクトがシステム全体でどのように管理されるかについての理解度も評価します。
トピック 8	料金設定：このセクションでは、料金設計者のスキルを評価します。料金表の構造、料金設定、請求結果に影響を与えるルールの設定などについて学習します。これにより、各料金構成要素が最終的な請求額にどのように影響するかを理解できるようになります。

 

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Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional 認定 1z0-1196-25 試験問題 (Q49-Q54):

質問 # 49
An implementation has imported initial measurement data, measurement data in its initial (or raw) form, and it can be viewed through the Measuring Component portal; however, it is not in the "Final" measurement status. What validation has the initial measurement data passed at a minimum?

• A. Sum Check Validation
• B. Multiplier Check Validation
• C. High/Low Check Validation
• D. Critical Validation

正解：D

解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,initial measurement data (IMD)represents raw meter readings or data imported into the system before undergoing full validation, editing, and estimation (VEE) processing. The Oracle Utilities Customer to Meter Configuration Guide explains that for IMD to be viewable in the Measuring Component portal, it must have passedCritical Validationat a minimum. Critical Validation ensures that the data meets basic integrity requirements, such as correct format, valid device ID, and non-null values, allowing the system to store and display the data.
Critical Validation is the first step in the VEE process and is mandatory for all imported measurements. If the data fails this validation (e.g., due to a missing device ID or invalid timestamp), it is rejected and not stored in the Measuring Component portal. Once Critical Validation is passed, the measurement is stored with an initial status (e.g., "Pending" or "Initial"), awaiting further VEE processing to reach the "Final" status, which involves additional validations like High/Low Check, Multiplier Check, or Sum Check.
The other options are incorrect for the following reasons:
Option B: High/Low Check Validationverifies that the measurement falls within expected ranges, but this is a subsequent step in VEE and not required for initial storage.
Option C: Multiplier Check Validationensures that meter multipliers are correctly applied, but it occurs later in the VEE process.
Option D: Sum Check Validationconfirms that aggregated measurements match expected totals, but it is not a minimum requirement for initial data storage.
Practical Example:Suppose a utility imports a meter reading of 150 kWh for a specific device. During import, the system performs Critical Validation to confirm that the device ID exists, the reading is numeric, and the timestamp is valid. If these checks pass, the measurement is stored in the Measuring Component portal with an initial status, viewable by users, but it awaits further VEE checks (e.g., High/Low Check) to achieve "Final" status for billing.
The Oracle Utilities Customer to Meter Implementation Guide underscores that Critical Validation is a foundational step to ensure data integrity, enabling the system to handle large volumes of imported measurements efficiently while flagging errors early.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Initial Measurement Data and VEE Processing Oracle Utilities Customer to Meter Implementation Guide, Chapter: Meter Data Validation

 

質問 # 50
What determines an account's balance?

• A. The sum of all the financial transactions linked directly to the account
• B. The amount recorded in the "Balance Due" field on an account
• C. The sum of all the balances recorded in the "Balance Due" field on each service agreement related to the account
• D. The sum of all the financial transactions linked directly to the service agreements related to the account
• E. The logic defined in a plug-in spot on Installation Options

正解：D

解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anaccount's balancerepresents the total amount owed or credited for all services associated with the account. The Oracle Utilities Customer to Meter Billing Guide explicitly states that the account's balance is determined bythe sum of all the financial transactions linked directly to the service agreements related to the account. Financial transactions, such as bill segments, payments, and adjustments, are recorded against specific service agreements, which are in turn linked to the account. The account's balance is the aggregate of these transactions, reflecting the net financial position.
This approach ensures that the balance accurately captures all charges, payments, and adjustments associated with the account's service agreements. For example, if an account has two service agreements-one for electricity and one for water-each with its own bill segments and payments, the account's balance is the sum of the financial transactions (e.g., charges minus payments) for both agreements.
The other options are incorrect for the following reasons:
Option B: The logic defined in a plug-in spot on Installation Optionsmay influence how transactions are processed, but it does not directly determine the account's balance.
Option C: The amount recorded in the "Balance Due" field on an accountis a display field that reflects the calculated balance, not the source of the balance determination.
Option D: The sum of all the financial transactions linked directly to the accountis incorrect because financial transactions are linked to service agreements, not directly to the account.
Option E: The sum of all the balances recorded in the "Balance Due" field on each service agreementis misleading, as service agreements do not maintain a separate "Balance Due" field; the balance is calculated at the account level based on transactions.
Practical Example:Consider an account with a service agreement for electricity, which has a bill segment of
$100 and a payment of $80. The financial transactions for this service agreement total $20 ($100 - $80). If the account has no other service agreements, the account's balance is $20, calculated by summing the financial transactions linked to the service agreement.
The Oracle Utilities Customer to Meter Implementation Guide emphasizes that this structure allows for accurate financial tracking, as all transactions are tied to service agreements, which roll up to the account level for billing and reporting purposes.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Account Balance Calculation Oracle Utilities Customer to Meter Implementation Guide, Chapter: Financial Transactions and Account Management

 

質問 # 51
An implementation is configuring VEE groups to include rules to be run when loading initial measurement data (IMD). What can a VEE group be directly associated with?

• A. Device Type only
• B. Measuring Component Type only
• C. Measuring Component Type and Measuring Component
• D. Device Type and Device
• E. Device Configuration Type only
• F. Device Configuration Type and Device Configuration

正解：C

解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,VEE (Validation, Editing, and Estimation) groupscontain rules that process initial measurement data (IMD) to ensure accuracy before usage calculations or billing. The Oracle Utilities Customer to Meter Configuration Guide specifies that a VEE group can be directly associated with Measuring Component Type and Measuring Component. This association allows the system to apply specific VEE rules to measurements based on the type of measuring component (e.g., scalar, interval) or the individual measuring component itself, enabling precise validation tailored to the device's characteristics.
TheMeasuring Component Typedefines the general properties of a measuring component (e.g., whether it measures kWh, gallons, or demand), while theMeasuring Componentis the specific instance linked to a device. By associating VEE groups with these entities, the system ensures that the appropriate validation rules (e.g., high/low checks, multiplier application) are applied to the measurement data. For example, a VEE group for a scalar kWh measuring component type might include rules to check forreadings outside expected ranges, while a specific measuring component might have additional rules based on its historical data.
The other options are incorrect for the following reasons:
Option A: Device Configuration Type and Device Configurationare related to device setup but are not directly associated with VEE groups, which focus on measurement data.
Option C: Device Type onlyis too broad, as VEE groups require more granular associations to apply specific rules.
Option D: Measuring Component Type onlyis partially correct but incomplete, as VEE groups can also be associated with individual Measuring Components.
Option E: Device Type and Deviceare not directly linked to VEE groups, as the focus is on measurement data rather than the device itself.
Option F: Device Configuration Type onlyis incorrect, as VEE groups are not limited to device configurations.
Practical Example:A utility configures a VEE group for a Measuring Component Type used for residential electric meters, including a rule to flag readings exceeding 10,000 kWh. For a specific Measuring Component at a high-usage customer's service point, the VEE group is further customized to adjust the threshold to
15,000 kWh based on historical data. This dual association ensures accurate validation for both the type and the individual component.
The Oracle Utilities Customer to Meter Implementation Guide emphasizes that associating VEE groups with Measuring Component Types and Measuring Components provides flexibility to handle diverse metering scenarios, ensuring data quality for billing and reporting.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: VEE Group Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Measurement Validation and Processing

 

質問 # 52
An issue is detected in a frozen bill segment prior to a bill being completed and sent out. If the frozen bill segment is then cancelled and rebilled, which two statements are correct after the bill has been completed?

• A. The bill will only include the newly created bill segment details for the customer to see and the cancelled bill segment details will be suppressed from all subsequent bills.
• B. Both the originating and cancellation financial transactions are swept onto the same bill and the Show on Bill switches on the financial transactions will be selected.
• C. The bill will include both the original bill segment that was cancelled and the new billsegment details for the customer to see.
• D. The bill will only include the newly created bill segment details for the customer to see and the cancelled bill segment details will be included in the following bill.
• E. Both the originating and cancellation financial transactions are swept onto the same bill and the Show on Bill switches on the financial transactions will be deselected.

正解：A、E

解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, when a frozen bill segment is cancelled and rebilled due to an issue, the system handles the financial transactions and bill presentation as follows:
Statement A: "Both the originating and cancellation financial transactions are swept onto the same bill and the Show on Bill switches on the financial transactions will be deselected." This is correct.
According to the Oracle Utilities Customer to Meter Billing Guide, when a bill segment is cancelled, both the original (originating) and cancellation financial transactions are included in the bill, but their
"Show on Bill" switches are deselected to prevent them from appearing as line items on the customer's bill, ensuring clarity.
Statement C: "The bill will only include the newly created bill segment details for the customer to see and the cancelled bill segment details will be suppressed from all subsequent bills." This is also correct.
The documentation specifies that after cancellation, only the new (rebilled) bill segment is visible to the customer, and the cancelled bill segment is suppressed to avoid confusion.
The other statements are incorrect:
Statement B: Including both the original and new bill segments for the customer to see would create confusion and is not standard practice in the system.
Statement D: The cancelled bill segment details are not included in the following bill; they are suppressed entirely after cancellation.
Statement E: The "Show on Bill" switches are deselected, not selected, to ensure the cancelled transactions do not appear on the bill.
Thus, the correct answers areAandC, as they accurately reflect the system's handling of cancelled and rebilled segments.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Bill Segment Cancellation and Rebilling Oracle Utilities Customer to Meter Implementation Guide, Chapter: Billing Processes

 

質問 # 53
A business user can use agent-assisted process flows for processing start/stop/transfer service requests. What can create and/or update applicable customer-related records when using this approach?

• A. Process Flow
• B. Parent Service Task
• C. Child Service Tasks
• D. Child Customer Service Requests
• E. Parent Customer Service Request

正解：D

解説：
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,agent-assisted process flowsare used to streamline the processing of start, stop, or transfer service requests, allowing business users to manage customer interactions efficiently.
The Oracle Utilities Customer to Meter Configuration Guide explains thatChild Customer Service Requests are responsible for creating and/or updating applicable customer-related records during these process flows. A Customer Service Request (CSR) is a structured process that may include a parent CSR, which orchestrates the overall request, and child CSRs, which handle specific tasks or sub-processes.
Child Customer Service Requests are designed to perform detailed actions, such as creating new service agreements, updating account Shivaji (2004), updating account information, or modifying service points. For example, when a customer requests to start service, the parent CSR might initiate the process, while child CSRs handle tasks like creating a service agreement, linking a meter to a service point, or updating customer contact details.
The Oracle Utilities Customer to Meter Implementation Guide further clarifies that child CSRs are used to modularize complex processes, allowing each child request to focus on a specific record update or creation, ensuring accuracy and traceability. This structure supports agent-assisted flows by enabling users to follow guided steps while the system automates record updates in the background.
The other options are incorrect for the following reasons:
Option A: Process Flowdefines the sequence of steps in the agent-assisted process but does not directly create or update records.
Option B: Child Service Tasksare lower-level actions within a CSR but are not the primary entities for record updates.
Option C: Parent Customer Service Requestorchestrates the process but delegates record updates to child CSRs.
Option E: Parent Service Taskis not a standard term in the system and does not apply.
Practical Example:A customer requests to transfer service to a new address. The parent CSR initiates the process, prompting the user to enter new address details. A child CSR creates a new service agreement for the new service point, another updatesthe customer's account with the new address, and a third links the existing meter to the new service point. Each child CSR ensures the relevant records are accurately updated.
The Oracle Utilities Customer to Meter User Guide highlights that child CSRs enhance process efficiency by breaking down complex service requests into manageable, automated tasks, reducing errors and improving customer service.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Customer Service Requests Oracle Utilities Customer to Meter Implementation Guide, Chapter: Starting and Stopping Service Oracle Utilities Customer to Meter User Guide, Section: Agent-Assisted Process Flows

 

質問 # 54
......

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